Terms and Conditions

Royal Reels 5 Casino with Digibrite SRL Licence Nr: 365/JAZ offers an exhilarating online gaming experience, combining a vast array of games with top-notch security measures and a commitment to responsible gambling. To ensure a smooth and transparent gaming environment, the casino operates under a comprehensive set of terms and conditions that govern user interactions and transactions. In this article, we delve into the intricacies of RoyalReels 5, exploring its terms and conditions in detail.

Account Management

To register an account with Royal Reels 5, users must be at least 18 years old and provide accurate personal information. Each user is permitted to hold only one account, and any attempt to create multiple accounts may result in the closure of all associated accounts.

1. Multiple Accounts Policy: The casino strictly prohibits the creation of multiple accounts by a single user. Any instances of multiple account creation with the intent to deceive the casino will be met with account closure and possible forfeiture of funds.
2. Minimum Deposit Requirement: Users must adhere to a minimum deposit requirement of 10 AUD or its equivalent in other currencies. This ensures that players can access the casino's games and services without excessive financial burden.
3. Wagering Requirements for Deposits: All deposits made to Royal Reels 5 are subject to a 3x wagering requirement before a withdrawal can be requested. This requirement helps maintain the integrity of the gaming platform and prevents abuse of deposit bonuses.

Bonuses and Promotions

Royal Reels 5 casino offers various bonuses and promotions to enhance the gaming experience for its users. However, these bonuses come with specific terms and conditions that must be followed to qualify for and withdraw bonus funds.

• Wagering Requirements for Bonuses: To unlock bonus funds for withdrawal, users must fulfill wagering requirements typically set at 30 times the bonus amount. Meeting these requirements ensures fair play and prevents bonus abuse.
• Maximum Bet Amount: Users are subject to a maximum bet amount when using bonus funds, typically set at 10% of the bonus value. This restriction prevents users from exploiting bonuses with excessively large bets.
• Bonus Expiry and Conversion Requirements: Bonuses awarded by Royal Reels 5 casino have expiration dates and must be used within a specified timeframe. Additionally, bonus funds may need to be converted into real money by meeting wagering requirements before they can be withdrawn.

Player Conduct and Responsibilities

Users are prohibited from engaging in activities such as fraud, money laundering, and underage gambling. Violation of these rules may result in account closure and legal action.

1. Identity Verification Process: To maintain a secure gaming environment, Royal Reels 5 may request identity verification documents from users. This process helps prevent identity theft and ensures compliance with regulatory requirements.
2. Responsible Gambling Policy: The casino is committed to promoting responsible gambling practices and provides resources for users to set limits on their gaming activity. Users can also self-exclude or take a time-out from gaming if needed.
3. Self-Exclusion and Time-Out Options: Users have the option to self-exclude from the casino for a specified period or take a time-out to temporarily suspend their account. These measures help users manage their gambling habits and avoid excessive play.

Deposit and Withdrawal Policies

Payment Methods and Limits of Royal Reels5 including deposits and withdrawals, including credit cards, e-wallets, and bank transfers are different.

1. Deposit and Withdrawal Processing Times: Deposits are typically processed instantly, while withdrawals may take up to a few business days to process depending on the chosen payment method.
2. Third-Party Payment Account Usage Policy: Users are required to use their personal payment accounts for deposits and withdrawals. The use of third-party accounts may result in cancellation of winnings and account deactivation.
3. Transaction Irregularities and Fraud Prevention: The casino monitors transactions for irregularities and may cancel or void transactions suspected of fraudulent activity. Users are prohibited from engaging in any form of fraudulent behavior.

Privacy and Data Protection

Information Collection and Use by Royal Reels5 collects and uses personal information for account registration, identity verification, and transaction processing purposes. User data is stored securely and used in accordance with privacy regulations.

• Customer Data Storage and Security Measures: The casino employs robust security measures to protect customer data from unauthorized access, including encryption and firewall technologies. Access to customer data is restricted to authorized personnel only.
• Use of Cookies and Logfiles: The casino may use cookies and logfiles to collect information about user interactions with the website. This data helps improve the user experience and detect any technical issues.
• Third-Party Data Sharing and Disclosure: User data may be shared with third-party service providers for payment processing, identity verification, and customer support purposes. However, the casino ensures that all third parties adhere to strict data protection standards.

Responsible Gaming

We are dedicated to promoting responsible gambling practices and providing a safe gaming environment for its users.

1. Identification and Prevention of Problem Gambling: The casino offers tools and resources for users to manage their gambling habits, including self-exclusion, time-out options, and setting deposit limits.
2. Support and Assistance Resources: Users experiencing gambling-related issues can seek assistance from organizations such as GamCare and Gambling Therapy, which provide counseling and support services.
3. Rules for Responsible Gaming: Users are encouraged to play responsibly and adhere to guidelines such as setting limits on gambling expenditure, taking regular breaks, and avoiding alcohol and drugs while gaming.

Customer Service

Contact Information and Support Channels of Reels Royal provides multiple channels for users to contact customer support, including email, live chat, and a dedicated support hotline. Users can choose the most convenient method for addressing their inquiries or concerns.

• Handling of Customer Inquiries and Complaints: The casino's customer support team is trained to handle a wide range of inquiries and complaints promptly and professionally. Whether it's a technical issue, a question about account management, or a dispute regarding a transaction, users can expect timely assistance.
• Assistance with Account Management: If users encounter any difficulties with their accounts, such as forgotten passwords or issues with deposits or withdrawals, the customer support team is available to provide guidance and resolve the issue efficiently.

Compliance with Laws and Regulations

RoyalReels 5 operates under the jurisdiction of Curaçao and is subject to the laws and regulations of this jurisdiction. As a licensed entity (Licence Nr: 365/JAZ) owned by Digibrite SRL, it is imperative for the company to adhere to all legal requirements outlined by the government of Curaçao.

1. Legal Compliance: The company is committed to complying with all applicable laws and regulations governing online gambling and gaming activities in Curaçao. This includes but is not limited to laws related to age restrictions, responsible gambling, anti-money laundering, and data protection.
2. Regulatory Standards: RoyalReels.com ensures that its operations meet the regulatory standards set forth by the Curaçao Gaming Control Board. This involves maintaining transparency in its operations, conducting fair and responsible gaming practices, and adhering to licensing requirements.
3. Anti-Money Laundering (AML) Compliance: To prevent money laundering activities, RoyalReels.com implements strict policies and procedures in accordance with Curaçao's AML laws and regulations. This includes conducting thorough customer due diligence, monitoring transactions for suspicious activities, and reporting any suspicious transactions to relevant authorities.
4. Data Protection and Privacy: The company is committed to protecting the privacy and personal data of its customers in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) if applicable. Customer data is collected, processed, and stored securely, and customers have rights regarding the access, correction, and deletion of their personal information.
5. Responsible Gaming Measures: RoyalReels.com is dedicated to promoting responsible gambling and preventing gambling-related harm. It complies with regulations related to player protection, self-exclusion, time-out options, and providing access to support resources for individuals affected by problem gambling.
6. Dispute Resolution and Jurisdiction: In the event of any disputes or disagreements, RoyalReels.com follows established procedures for dispute resolution as outlined by Curaçao's regulatory framework. The jurisdiction for resolving disputes typically lies within the courts of Curaçao.

General Terms

Compliance with Laws and Regulations. The Casino operates in compliance with relevant laws and regulations governing online gambling in the jurisdictions where it operates. Users are expected to abide by local laws regarding online gambling activities.

1. Dispute Resolution and Jurisdiction: In the event of disputes between the casino and its users, every effort will be made to resolve the issue amicably through negotiation and mediation. However, if a resolution cannot be reached, the laws of the jurisdiction governing the casino's operations will apply.
2. Contractual Agreement and Validity: By registering an account with RoyalReels5, users agree to abide by the terms and conditions outlined by the casino. This agreement forms a legally binding contract between the user and the casino.
3. Termination and Suspension of Accounts: The casino reserves the right to terminate or suspend user accounts in cases of violation of the terms and conditions, fraudulent activity, or any other behavior deemed harmful to the integrity of the gaming platform.

Offers and Promotions

Overview of Sports and Betting Offers In addition to casino games, RoyalReels5 may offer sports betting options for users interested in wagering on sporting events. These offerings are subject to specific terms and conditions outlined by the casino.

1. Terms and Conditions for Special Bets: Special bets or promotions may be offered by the casino from time to time, each with its own set of terms and conditions governing eligibility and participation.
2. Campaign Cancellation Policies: The casino reserves the right to cancel or modify promotional campaigns at any time without prior notice. Users are advised to review the terms and conditions of each promotion before participating.

Security, Software, and Privacy

RoyalReels 5 employs state-of-the-art security measures and technologies to safeguard user data and transactions. These measures include SSL encryption, firewall protection, and regular security audits.

• Payment Processing Security: Users can trust that their payment information is handled securely, as the casino partners with reputable payment processors that adhere to strict security standards.
• Privacy Policy and Data Protection Measures: The casino's privacy policy outlines how user data is collected, stored, and used. Users can review this policy to understand how their personal information is protected.
• Third-Party Payment Agent Information: Users who choose to make payments through third-party payment agents should ensure that they are using reputable and secure services. The casino is not responsible for the security practices of third-party payment agents.
• In conclusion, RoyalReels 5 provides a comprehensive and secure online gaming experience, supported by clear terms and conditions that govern user interactions and transactions. By adhering to these terms, users can enjoy a fair and responsible gaming environment while maximizing their enjoyment of the casino's offerings.

FAQ

What is the minimum deposit required to open an account?

Answer: The minimum deposit per account is 10 AUD, or any equivalent amount in any other currency.

How many times does a bonus need to be wagered before a withdrawal can be requested?

Answer: To wager a bonus, one needs to make bets for an amount 30 times the bonus amount.

What are the consequences for players who attempt to deceive by opening multiple accounts?

Answer: RoyalReels5.com has the right to close down the accounts of any client who has opened multiple accounts to deceive the company and may cancel any associated transactions. All the tickets equal to the unit may be put, and the money returned after deducting expenses.

What is the turnover value for slot games and live casino/table games when meeting bonus wagering requirements?

Answer: The turnover value is 100% in Slot games and 3% in Live Casino and Table games.

How long is the validity period of a bonus?

Answer: The validity of the bonus is 7 days from the moment it was received, unless otherwise indicated. If the conditions of wagering are not met by the end of the bonus period, all bonus money and winnings become void.