Need help with an account, verification, a technical issue or general feedback? Our support team is available via live chat, email and phone to assist with account questions, deposits, withdrawals and bonus enquiries. Use the channels below to open a ticket or speak directly to a specialist. For urgent payment or security matters call the support line; for routine enquiries email us and we’ll get back with clear next steps.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] - Live chat for urgent issues |
| General enquiries | Email: [email protected] - Payments, account questions and feedback |
| Affiliate enquiries | Email: [email protected] - Partnership requests |
| Phone | +61 3 9284 6791 - Phone support for urgent payment or verification issues |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 AEST |
Email Support
For detailed requests, account issues or any matter requiring documents or explanations, email is our preferred contact method. Please include a clear subject line, up-to-date contact details, your account ID (if applicable) and as much supporting detail as possible to avoid delays. We aim to reply promptly, but incomplete information will slow processing.
Contact Form
Response Time
Support requests are usually answered within one business day. Simple queries often get a response the same or next business day. Complex issues, such as identity checks or payment investigations, may take longer depending on their nature and any documents required. We’ll keep you updated by email or live chat until your issue is resolved.
Feedback
Have feedback about the site or an idea for a feature you’d like to see? Send it through our contact page. We review suggestions carefully and use your comments to improve the service and make the website easier to use. Your feedback helps us understand what’s working and what could be better.